Privacy Policy

1. Who is responsible for your data

Data controller: Jordana Rachelle, operating jordanarachelle.com from Canada.

Privacy contact: insight@jordanarachelle.com.

This policy applies to visitors and clients in Canada, the United States, and other countries.

2. Information we collect

We may collect the following types of information:

• Contact details: name, email address, phone number (if provided), and messages you send through forms.
• Booking information: session type, date and time, time zone, and notes you provide when scheduling through Cal.com.
• Payment information: billing details processed by Stripe. We do not store full credit-card numbers on our servers.
• Program and membership data: offerings purchased, subscription status, and community access information.
• Communications: emails you send us, newsletter preferences, and support correspondence.
• Technical data: IP address, browser type, device information, pages visited, and referral source (including through analytics tools if enabled).
• Cookies and similar technologies: used for basic site function, language preference, and analytics where applicable.

3. How we use your information

We use personal information to:

• Provide, schedule, and deliver sessions, programs, and memberships.
• Process payments and send receipts or confirmations.
• Send transactional emails (booking confirmations, program welcome messages, testimonial follow-ups).
• Respond to contact, application, and Angel of Light requests.
• Send marketing emails when you opt in (newsletter). You may unsubscribe at any time.
• Improve our website, services, and client experience.
• Comply with legal, tax, and accounting obligations.
• Protect against fraud, abuse, and security incidents.

4. Legal bases for processing

Depending on your location and the activity, we rely on: (a) performance of a contract (delivering services you purchased); (b) your consent (newsletter, optional forms); (c) legitimate interests (site security, basic analytics, improving services); and (d) legal obligations (record-keeping, responding to lawful requests).

Where consent is required, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

5. Service providers we use

We share information only as needed with trusted processors who help us operate the business, including:

• Stripe — payment processing (United States / international infrastructure).
• Cal.com — appointment scheduling and booking notifications.
• Resend — transactional and marketing email delivery.
• Vercel — website hosting and infrastructure.
• Mighty Networks — community platform for eligible programs.
• Google (if enabled) — website analytics.

These providers process data under their own privacy policies and, where applicable, data-processing terms. We do not sell your personal information.

6. Email & marketing

If you join our email list or purchase a service, we may send updates about offerings, content, and events. Marketing emails include an unsubscribe link.

Canada: We comply with CASL (Canada's Anti-Spam Legislation) for commercial electronic messages.

United States & international: We honor opt-out requests promptly and maintain suppression lists for unsubscribed addresses.

7. Cookies & analytics

We use essential cookies and local storage (for example, language preference). If analytics (such as Google Analytics) is enabled, it helps us understand traffic and usage in aggregate.

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

8. International data transfers

We are based in Canada. Your information may be processed in Canada, the United States, or other countries where our service providers operate. Those countries may have different privacy laws than your home jurisdiction.

When we transfer data internationally, we rely on appropriate safeguards where required (such as contractual protections with vendors).

9. How long we keep information

We retain personal information only as long as needed for the purposes described above, including to deliver services, maintain business records, resolve disputes, and meet legal requirements.

Typical retention: client and payment records for up to 7 years where accounting or tax rules apply; marketing list data until you unsubscribe; booking records for the duration of the client relationship plus a reasonable period thereafter.

10. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information, to withdraw consent, to object to certain processing, and to receive a portable copy of data you provided.

• Canada (PIPEDA & provincial laws): Access and correction rights; complaint to the Office of the Privacy Commissioner of Canada or your provincial commissioner.
• Quebec (Law 25): Additional rights including data portability and certain automated-decision information; contact us in French if you prefer.
• United States: State privacy laws (for example California, Colorado, Virginia) may provide additional rights for residents of those states. We do not sell personal information.
• EEA / UK / other regions: Where GDPR or similar laws apply, you may have additional rights and may lodge a complaint with your local supervisory authority.

To exercise your rights, email insight@jordanarachelle.com. We may need to verify your identity before responding. We aim to reply within 30 days.

11. Children

Our services are intended for adults 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it promptly.

12. Security

We use reasonable administrative, technical, and organizational measures to protect personal information, including HTTPS, reputable payment and email providers, and limited access to client data.

No method of transmission or storage is 100% secure. Please use a strong password for any third-party accounts (community platform, email) linked to our services.

13. Third-party links

Our site may link to Instagram, Mighty Networks, Cal.com, or other external sites. We are not responsible for their privacy practices. Review their policies before providing information.

14. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date will change when we do. Material changes will be posted on this page.

15. Contact us

Jordana Rachelle · jordanarachelle.com · insight@jordanarachelle.com